Document Process Outsourcing (DPO) is a part of Business Process Outsourcing (BPO), where document processing is outsourced to a third-party specialising in that area. It involves the delegation of document related tasks to a service provider including the imaging, conversion, mailing, processing, electronic transmission and printing of any type of electronic or printed document. Document processing outsourcing services are available for a range of documents ranging from the simplest to the most complex documents, including:
Invoices, bills and receipts; legal and financial documents; logistics documents like bills of ladings; property documents; tax statements and rebates; handwritten notes; university documents; appraisal Reports; registration forms; surveys and feedback forms and even catalogues.
Owing to the huge number of benefits of Document Process Outsourcing, more and more companies have opted to delegate their document processing to third-parties. The benefits that the companies get on outsourcing their document processing are:
- Reduction in cost and inefficiencies of handling, storing and moving huge volumes of information.
- Reduction in document processing and analysing time.
- Binding agreements for professional secrecy and data processing
- High security with document storage encryption
High-speed technologies and intelligent document processing software of the service providers ensure efficient document processing. They extend a variety of DPO services to industries and businesses, saving them time and labour:
- Document scanning: The providers offer high resolution, controlled and quality monitored scanning services for critical business documents. They also link the related scanned copies together to make retrieval of the documents easy.
- Document encryption and security services: They provide encryption and security services that meet the privacy and safeguarding requirements of any business as per regulations. Their encryptions are completely safe and prevent information leakage.
- Historical records retention and conversion: Maintaining historical documents can be a huge burden. Outsourced services eliminate this burden by organising, scanning, indexing and storing your historical records in a secure environment. Also, you can easily retrieve and access these records whenever required. This frees up storage space and provides proper maintenance of the documents.
- Hard Copy records management: Hard copies are difficult to manage, store and destroy too. DPO service providers are completely dependable for secure and bonded storage, retrieval and destruction of hard copies.
- Corrupt Document Repair: corruption of documents leads to huge loss of information and in some cases, display of wrong information. Corruption can take place owing to a variety of reasons like viruses, malpractices and water spillage. Catering to this, these service providers extend document repair services where they retrieve complete data from a corrupt document.
- Form Creation: Form creation can be a tricky task. You must be careful about all the questions and options you put into the form to extract all necessary information from the customers or clients filling up the form. You can rely on outsourcing services to create a form that meets all your requirements.
Their expertise in all types of document processing whether it is structured or unstructured has made these services very popular and extensively used by all types and sizes of businesses and industries.